Service Solutions

Call Management

Call Management is useful for maintaining client calls and diverting the call to respective engineer. It also carry forward the pending call to next day. Availability of various types of sms helps to acknowledge and accomplish the call. The list of all calls attended can by mail to head office. User defined email or sms templates can be created for promotional products, new offers, holiday details etc. This is the innovative solution for any service industry to resolve their daily call issues.

Advantages of Deckle Planner: Key Features of Deckle Planner:
User Master Customer Details
Company Master Engineer Details
Customer Master Call Entry Details
Engineer Master Pending Call List
Call Entry
Call Center Management

Call Center Management is useful for maintaining calls with clients done by Agent. With various types of disposition, Agent can track details of client assigned to him. Easy searching of client and call, help agent do the work more efficiently. Invoice entry can me made against purchase products. Admin can import client list from excel and can assign client to agents easily. This is the complete solution for any call center to maintain their daily call logs.

Major modules covered in the software: Major reports covered in the software:
User Master Sales Invoice
Company Master Sales Terms
Customer Master Call Entry Details
Terms Master Pending Call List
Agent Master
Product Master
Import Customer
Change Stock
Call Entry
Invoice Entry
Allocation Entry
Service Management

Service Management maintains branch wise service information. It covers service, quotation, order, invoice and AMC modules. Variety of reports is available for each module to fetch the necessary information on finger tip. It offers services of any instruments and their parts. Best solution for service industry for managing all service related issues.

Major modules covered in the software: Major reports covered in the software:
Branch Master Branch Details
Customer Master Customer Details
Principal Master Branch wise Customer
Instrument Master Instrument Details
Part Master Instrument wise Part
Terms & Condition Part Details
Service Report Part wise Instrument
AMC Offer Service Details
AMC Order AMC Details
Sales Quotation Sales Details
Sales Order Invoice Details
Sales Invoice Outstanding Report
Hardware Maintenance

Hardware Maintenance is used for managing purchase, maintenance and repairing of any hardware or item. It covers all the section of maintenance and repairing of the hardware along with the history details. It also covers the various purchase related information for different type of items. With various report offering and searching of data, this is un-comparable solution of its type. It is ideal for many type of service industry.

Major modules covered in the software: Major reports covered in the software:
Customer Master Customer List
Product Master Product List
Purchase Entry Product Purchase
Maintenance Entry Maintenance Data
Repairing Entry Repairing Data
Recruitment Tracker

Recruitment Tracker is branch and vertical wise recruitment processing software. It covers all the aspects of recruitment for customers including accounting module. Various types of tracking and accounting reports give complete picture of recruitment process. High end MIS reporting helps management team in decision making. With various recruitment options like reverse, replacement, contract, copy etc., this is the ideal solution for all recruitment firms.

Major modules covered in the software: Major reports covered in the software:
Country Master Revenue Tracker Report
Currency Master Revenue Tracker Summary
City Master Revenue Tracker Graph
Company Master Position Reversed Report
Client Master Position Replaced Report
Contact Person Recruitment Offer Delay
Client Branch Position Pending Report
Vertical Master Lost Offer Report
Branch Master Confirmation Delay Report
Position Master Invoice Delay Report
Process Master Invoice Report
Contract Master Receipt Summary
Employee Master Billing Summary
Recruitment Entry Service Tax Summary
Invoice Entry Day Sales Outstanding
Receipt Entry Weekly Report
Tracker Entry Debtors Age Analysis
IAM Sales Report
Client/Branch/LOB wise DSO
Outstanding Report
Tour Management

Tour Management software is multi-currency software which helps in analyze and finalize the quotation of single or group members, based on various tour services offered with complete itinerary. Mailing to multiple suppliers can be done for getting quotations. Booking and invoice can be made as per the quotation. With the help of financial entries like payment and receipt, it offers various accounting reports. It handles all the hazels of tour & travel industry.

Major modules covered in the software: Major reports covered in the software:
Country Master Quotation Analysis
Currency Master Quotation Report
Currency History Invoice Report
Company Master Sales Register
Customer Master Sales Details
Supplier Master Customer Sales
Location Master Purchase Invoice
Meals Master Purchase Register
Fixed Services Purchase Details
Account Master Supplier Purchase
Quotation Entry Receipt Slip
Invoice Entry Receipt Register
Purchase Entry Receipt Summary
Receipt Entry Receipt Outstanding
Payment Entry Payment Register
Journal Entry Payment Summary
Payment Outstanding
Supplier Ledger
Customer Ledger
Journal Registery
Credit Note
Debit Note
Travel Manager

Travel Manager is useful for tracking the car log details, booking details and to generate invoices. It handles all car and driver related Information with predefined rate chart. This is the complete solution for all Travel Service Provider for maintaining all type of information and reduces the work load.

Major modules covered in the software: Major reports covered in the software:
User Master Invoice Report
Company Master Car Log Book
Customer Master Bill Details
Employee Master Bill Register
Cars Master Booking Register
Type Master Coupon Register
Rate Master Bill Payment
Booking Entry Service Tax
Invoice Entry Missing kM
Multiple Invoice Printing
Pickup Drop Tracker

Pickup Drop Tracker helps in making travelling log sheet with pickup and drop of passengers. It stores all the information of vehicle, driver, location, process, distance etc. Drivers paid salary entry can be made through this system. Perfect software for all types of pickup drop service operators to reduce their daily working and maintaining the database.

Major modules covered in the software: Major reports covered in the software:
Company Master Driver Details
Driver Master Vehicle Details
Vehicle Master Travel Log
Location Master Salary Register
Process Master Salary Details
Log Entry Day wise Running
Salary Entry
CHA Job Tracker

CHA Job Tracker is useful for creating job sheet of the clients shipment maintained by Clearing & Forwarding Agents (CHAs). It handles all the invoice related information require to maintain in the log sheet. It also tracks the dispatch of shipment. Job sheet can be mailed to the client for reference. This is the simple solution for all CHAs for maintaining job sheets and reduce the work load.

Major modules covered in the software: Major reports covered in the software:
User Master Customer Details
Company Master Job Details
Customer Master Job List
Job Entry Job History
Invoice Dispatch Job Balance
Mail Job Sheet
Certificate Manager

Certificate Manager is useful for creating Certificates and print product images. Certificate can be mailed to the client for reference. This solution is very helpful for creating different type of Certificates for various industries.

Major modules covered in the software: Major reports covered in the software:
User Master Certificate Report
Company Master Multiple Report
Customer Master Image Label
Certificate Entry
Document Management

Document Management helps in maintaining document no. wise, batchwise attachments. It gives various options to search the document. It also allows to upload all documents within a folder. Easy to maintain and use, document management helps in resolving daily issue.

Major modules covered in the software: Major reports covered in the software:
User Master Document Details
Company Master
Document Entry
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